The Xfinity outage affected 15,000 customers in the Sacramento area, according to the Internet, TV and phone service provider’s website. Several people reached out to KCRA 3 and said the outage has been going on since Saturday night. A Comcast spokeswoman said two incidents in the Citrus Heights area Saturday night contributed to the weekend’s outages, a vehicle accident and vandalism. Close or make adjustments due to an outage. “We are very frustrated with what is happening here,” said Mandeep Singh. “There is nothing we can do, so we have to wait.” Carmichael Chevron’s ship had been waiting for nearly 24 hours. Singh, the gas station manager at Manzanita Avenue and Winding Way, said the problem began Saturday night around 7. First with the gas pumps. “The staff here noticed the slowdown first and after 10 to 15 minutes everything stopped,” Singh said. “Same problem with ATMs and all cash registers.” The center of the internet outage began at Antelope Road and Daly Avenue near Citrus Heights. The California Highway Patrol said at 8 p.m. Saturday that an 18-year-old speeding driver collided with the transformer vehicle and severed the SMUD power pole that was carrying the Xfinity transmission wires. Then I pulled out a Comcast utility box. The pole that was impacted by the car destroyed the services that were on that pole,” said Comcast’s Joanne Hamill. That’s not all, Hamel said. About a half-mile away, around the same time, vandals destroyed Some Xfinity wires. “In this case, it was the cutting of the fiber that accompanied this act of sabotage,” she said. “These two incidents combined resulted in outages to most of the Citrus Heights area.” It’s all on deck, Hamel said. They brought in their own crews and contractors. Both incidents were out of their control, she said. “We understand the frustration and we’re very sorry about that, but we’re dealing with it and we’re going to get out of there as quickly as we can and get everyone back.” “We’ve lost a lot of customers because these days everyone relies on cards, Apple Pay, Google Pay.” Hamill said they are working in accordance with law enforcement to find new ways. To keep the network secure, there has been an uptick in vandalism, she said.
The Xfinity outage affected 15,000 customers in the Sacramento area, according to Internet, TV and phone service providers. website.
Several people reached out to KCRA 3 and said the outage has been going on since Saturday night.
A Comcast spokeswoman said two incidents in the Citrus Heights area on Saturday night contributed to the weekend outage, a vehicle accident and vandalism.
Businesses have had to close or make adjustments due to the outage.
“We are very frustrated with what is happening here,” said Mandeep Singh. “There is nothing we can do, so we have to wait.”
Carmichael Chevron has been waiting for nearly 24 hours.
Singh, who is the gas station manager at Manzanita Avenue and Winding Way, said the problem started Saturday night around 7pm.
First with the gas pumps.
“The staff here noticed the slowdown at first and after 10 to 15 minutes everything stopped,” Singh said. “Same problem with ATMs and all cash registers.”
The center of the internet outage began at Antelope Road and Daly Avenue near Citrus Heights.
The California Highway Patrol said that at 8 p.m. Saturday, an 18-year-old driver speedingly hit a transformer and snapped an SMUD power pole, which was carrying Xfinity’s transmission wires. Then I pulled out the Comcast Utilities Box.
“The pole that the car hit interrupted the services that were on that pole,” said Joanne Hamill of Comcast.
That’s not all, Hamel said. And about a half mile away, around the same time, vandals destroyed some Xfinity wires.
“In this case, it was the cutting of the fibers that accompanied this act of vandalism,” she said. “These two incidents combined have resulted in a disruption of services to most of the Citrus Heights area.”
It’s all on deck, Hamel said. They brought in their own crews and contractors who worked through the night and into Sunday. She said both incidents were out of their control.
“We understand the frustration and we’re very sorry about that, but we’re working on it and we’re going to get out of there as quickly as we can and get everyone back.”
Not close enough for Singh at Chevron, who said the Labor Day weekend is usually very busy.
“We have lost a lot of customers because these days everyone depends on cards, Apple Pay and Google Pay,” he said.
Hamel said they are working with law enforcement to find new ways to keep the network secure. She said there was an uptick in vandalism.
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