Samsung the leading smartphone maker presently in the mobile market had announced on Wednesday that Samsung customers can repair their Galaxy phones on the same day. Samsung said that it is going to have a partnership with uBreakiFix to make it possible to repair Galaxy phones of the owners in same-day across the United States.
Starting from March 15, 2018, Samsung Galaxy owners can bring their smartphones for repair to any of the 300 uBreakiFix service centers. The service which will be provided by uBreakiFix promised the owners to repair their phones on the spot or within a time period of fewer than 2 hours. Samsung is planning to expand this uBreakifix program throughout the 2018 year.
Samsung said that the owners of Galaxy phones have options like taking a scheduled appointment for the repair of their phone or can go to any uBreakiFix center and drop the phone without a prior appointment. It is said that uBreakiFix repair center will have all genuine Samsung parts, Samsung tools for the phone repair, and the repair of the Galaxy phone will be done by Samsung certified pros.
Senior Vice President of Customer Care at Samsung Electronics America, Michael Lawder, said that “the goal of Samsung is to provide best customer first service experience that is innovative as our products. “ The announcement of this shows that the Samsung is changing its way to provide customer service to its users in which a customer can avail the service anywhere and anytime.
The Samsung Care service has already been present in major US metro area. The company will add more 200 uBreakiFix locations by early 2019, so more customers will get benefit from the service. Samsung Care provides services like front and back screen replacements, replacements of battery, camera and port repairs and other services to the models like Galaxy S9 and S9+, Galaxy S8 and S8+, Galaxy S7 and S7 edge, Galaxy S6 and S6+, Galaxy Note 8 and Galaxy Note 5.