Host’s reaction goes viral – “Pretty arrogant response”

An Austrian innkeeper received a negative review after a guest stormed out of the restaurant. He didn’t let it go.

Dölsach – Whether it’s a hairdresser, a cinema or a restaurant – online reviews end up in every business. But behind many purported testimonials are manipulated and fake reviews like this one North Rhine-Westphalia Consumer Center Information. Hence their plea: “Don’t blindly trust online reviews!” This skepticism was shared by the owner of a cult restaurant in Austria that received a devastatingly negative review.

“Thank you so much for finally saying something”: Cult-Local’s host responds to negative criticism

Facebook account”Marinelli KultLokalThe innkeeper, Thomas Glancer, described the reason for what he considered an unfounded negative review. Accordingly, the kitchen is open till 8 pm. The guest in question arrived at 8:15 p.m., and the restaurant in the 2,000-person community of Dolsach in Tyrol was “completely full.” “He did a bit of Zenobar later,” says Klanzer. The guest left angrily as he did not get a seat.

The owner of the cult restaurant knew at the time that a negative review would come on Google. “Very unfriendly staff. “Not recommended at all” was the guest’s harsh verdict. Glanzer didn’t let it go and replied: “Thanks for finally having someone say it. The employees were immediately fired. Now everyone is friendly again, but there is no one to work with anymore.

Psychic restaurateurs know that such responses require sensitivity. Although the positive reviews are overwhelming For them, it’s always the “negatives”..

Divided opinions on cult-local’s landlord response: “Criticism not justified”

Of course, the innkeeper’s reply was just sarcasm. He added to the negative review: “But we ask something different from 99 percent of all guests. That’s why we don’t do that, because we think very highly of our staff and know that everyone is doing a good job together.” It was well received by other guests. His reaction was celebrated beyond Tolczak and went viral. Glanzer is now an Internet star.

“Great comment,” wrote one below Facebook registration For a negative review of a cult Austrian restaurant. No one needs such guests, especially if you try to do a good job every day. Another user had a similar comment: “Very clever answer.” “Then you have to vent your frustration like a three-year-old Kind ofWho doesn’t get a lollipop at checkout.”

However, some didn’t understand the host’s reaction to the negative review: “Pretty arrogant response,” commented one user. You can definitely get a formal complaint if you don’t get a seat. “Remarketing this is really bad form and shows that the criticism is not justified, especially as a managing director, you have to know that sound makes music.”

Two million views due to negative rating: Host explains etiquette rules to guests

After Glanzer received a negative review on a post and his reaction Facebook Shared, this is what followed Explainer videoIt, according to the company, has now been clicked two million times. In it, the innkeeper not only described the events, but also described how guests should behave in a religious restaurant. As with other restaurants, you need to reserve a table in advance. “It’s really sustainable,” says owner Glancer.

The host explained that thanks for the positive and negative reviews. “But now it’s created such a wave,” he says, that many people are taking advantage of the anonymity the Internet offers to “make everything a little bit worse.” “Of course it shouldn’t be.” This will be familiar to a restaurant owner in the Ahr Valley. He received a poor rating for his difficult reconstruction after the flood. (cln)