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AT&T customers have been affected by widespread cellular service outages in the United States


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AT&T's network suffered widespread outages across the country Thursday morning with cellular and internet service down, according to tracking site Downdetector.

Some Verizon and T-Mobile customers also reported outages, though both companies said those affected were trying to contact AT&T users.

Follow live updates on reported AT&T outages

There were more than 32,000 AT&T service outages It was reported by customers around 4 a.m. ET on Thursday. Reports declined and then rose again to more than 50,000 around 7 a.m., with the most cases reported in Houston, Chicago, Dallas, Los Angeles and Atlanta, according to the site.

That number rose to more than 71,000 before 8 a.m. ET.

Just over 1,100 T-mobile outages and about 3,000 Verizon outages were reported as of 7 a.m. Thursday.

It is not clear what caused the outage.

AT&T acknowledged the issue Thursday morning, saying, “Some of our customers are experiencing an outage in wireless service this morning.”

The company is making progress in restoring service.

“Our network teams took immediate action and so far three-quarters of our network has been restored. We are working as quickly as possible to restore service to the remaining customers,” AT&T said in a statement.

At X, the company was responding to customers who reported issues with cellular service across the country.

Cricket Wireless, which is owned by AT&T and uses its network, is also experiencing outages. More than 13,500 customers reported power outages as of 8 a.m. ET Thursday morning. The number has since dropped to around 10,000 by 10am

“Allow us to clarify that there is a nationwide network incident affecting multiple services.” The company responded to X. “Cricket’s top priority is to return the service to full capacity as quickly and safely as possible.”

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Verizon said Thursday morning that the outage does not directly affect its network, but only customers trying to reach another carrier.

T-Mobile also said early Thursday that the network did not suffer an outage and was operating normally, and the Downdetector numbers likely reflect customers trying to reach users on other networks.

Power outages are a concern because some people may not be able to call 911 in an emergency.

San Francisco Fire Department He said on X It was aware of an issue affecting AT&T Wireless customers from making and receiving phone calls, including 911.

“The San Francisco 911 Center remains operational,” the office said. “If you are an AT&T customer and cannot call 911, please try calling from a landline. If this is not an option, please try calling a friend or family member who is a customer with a different carrier and ask them to call 911 for you.

Similarly, Chicago Office of Emergency Management and CommunicationsVirginia Prince William County Police Department And North Carolina Charlotte-Mecklenburg Police Department They issued warnings on X alerting the public about the outage while acknowledging that some customers were briefly unable to call 911.

Atlanta Mayor Andre Dickens said in a statement that the city is gathering information to help solve the problem.

“The Atlanta e-911 phone is capable of receiving incoming calls and making outgoing calls. We have received calls from AT&T customers saying their cell phones are in SOS mode,” Dickens said.

This is a developing story. . Please check back for updates

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