A teenager who lost his $12,000 bike while traveling from Europe found his bike at the airport with an AirTag, but said United and Brussels Airlines would not help him get it back.

• A 16-year-old cyclist locates his bike using an Apple AirTag.

• However, his father said they felt distressed after trying to convince airlines to take her back.

• A woman at the airport where he was sitting helped bring him home.

A 16-year-old cyclist who remotely found a $12,000 bike he lost during a trip from Europe said he and his family were frustrated trying to get it back.

Luke Barnett and his son Gray, cyclist in EF Pro Cycling’s Junior Development Program, Talk to CNN About how after returning from Europe – where he raced over the summer – Gray’s bike was no longer with him.

However, using an Apple AirTag, the son quickly found his bike at Brussels airport, where Gray hopped on a connecting flight. This set in motion days of talking to the two airlines he traveled with – United and Brussels – which Barnett said were not helpful with his requests.

“I was like, ‘I just need someone who cares enough to take 15 minutes to walk and get the bag,'” Barnett told CNN.

Frustrated with the lack of progress and working a 10-day deadline for when baggage would be available for pickup, Barnett posted his story on X. He even filed a complaint with the US Department of Transportation. However, he told CNN, there was no move to find the bike — until he decided to contact Brussels Airport.

That’s when the Barnetts told CNN that after several failed attempts, they finally managed to reach someone — a woman named Ella Dollinschi, a customer service agent at Brussels Airport. She located the bike using the Apple AirTag and sent the bike on the trip back to Greenville, South Carolina, CNN reported.

“We worked with Mr. Barnett to reroute his bike to Greenville-Spartanburg International Airport once the other airline gave it to us,” United Airlines said in a statement to Insider. “We have apologized to Mr. Barnett for the delay and are offering travel credits to use on a future trip.”

The son has finally got his bike back, Barnett said, which he needs to continue training for “an event in Vermont in two weeks.”

“I just needed someone who cared for me, and I finally found someone who cared for me,” Barnett told CNN.

Brussels Airlines did not immediately respond to a request for comment from Insider.

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